Terms of service

1About these terms

These terms apply to any work Brief it does for you. Brief it is a trading name of Sophie Taylor, a sole trader based in the UK (“we” and “us”). Together with the scope we send you, these terms are your agreement with us. If the scope and these terms disagree, the scope wins for that project.

Our service is for businesses. If you’re an individual buying for personal reasons and not for a business, you’re a “consumer”, and you have legal rights that nothing in these terms takes away. Section 9 explains more.

Questions about these terms: hello@brief-it.co.uk.

2How it works

1. You send a brief using our briefing form.
2. We send you a scope within 48 hours, Monday to Friday. It says what we’ll do, when, and the fixed price. There’s no obligation to go ahead.
3. You accept the scope by paying using the link we send, or by replying to say you approve it.
4. We do the work and send it to you for review.
5. We make the changes included in your price, and then the project is complete.

A scope stays valid for 14 days unless it says otherwise. After that, we may need to update it.

The 48 hours applies to sending your scope, not to finishing the work. Delivery dates are set out in your scope.

3What’s included, and changes

Your price covers what your scope lists, and nothing else. If you ask for something outside it, we’ll tell you and quote for it separately before we start on it.

Your price includes one round of changes if the project is under £1,000, and two rounds if it’s £1,000 or more. A round means one set of feedback, sent together. Please send your feedback within 7 days of receiving the work.

Further rounds, and changes that mean starting in a new direction, are separate work and are quoted separately.

4Prices and payment

Prices are fixed for the scope and are in pounds sterling. If VAT applies, your scope will say so.

You pay in full, before work starts, using the secure payment link we send you. We begin work once your payment reaches us.

For larger projects (over £1,000), we may agree to split payment into two equal parts: the first before we start, and the second before we hand over the final files. If we do, your scope will say so.

5What we need from you

• Send us what we need, such as content, logos, brand guidelines and access, promptly and in good time.
• You confirm you’re allowed to give us anything you send us (text, images, logos, music and so on), and you’re responsible for any licences that are needed.
• If we need access to your accounts, such as social media, website or ad accounts, we’ll ask for the level of access the work needs and use it only to do the work. You can remove our access at any time.
• If we’re waiting on you for 30 days or more, we’ll treat the project as finished. Starting again may need a new scope.

6Timing

Dates in your scope are our best estimate, and they depend on you getting us what we need on time. If we think a date might slip, we’ll tell you as soon as we can.

7Ownership

You own the finished work we create for you once you’ve paid for it in full. Until then, drafts are for review only.

We keep ownership of what we bring to the work: our templates, frameworks, tools, methods and know-how, and general ideas, layouts and building blocks that aren’t specific to you. We can reuse these, including for other clients. You may use them as part of your finished work.

Ideas and designs we prepared but you didn’t choose remain ours.

Things we use that belong to other people, such as stock photos, fonts and plug-ins, come with their own licences. If a licence needs to be bought or renewed, we’ll tell you before we use it.

8Portfolio and credit

We may show the finished work, describe the project, and name you as a client in our portfolio and marketing, including on our website, on social media and when we talk to new clients.

If you’d rather we didn’t, tell us in writing before we start or at any time afterwards. We’ll stop using it in new material as soon as we reasonably can.

We won’t share anything confidential, any passwords or access details, or work that hasn’t been published yet without your permission.

9Cancellations and refunds

• Before we’ve started work, you can cancel and we’ll refund you in full.
• Once work has started, we’ll keep a fair share of the price for the work done so far, based on the stages in your scope, and refund the rest.
• If we can’t deliver what the scope promised, or the finished work doesn’t match it and we can’t put it right within the included rounds of changes, we’ll refund the part of the price that relates to it.
• Once we’ve delivered the finished work and you’ve paid in full, we can’t refund you for a change of mind.

Refunds go back to the way you paid, normally within 14 days.

If you’re a consumer, you have a legal right to cancel within 14 days of agreeing to the contract. If you ask us to start work within that period and then cancel, you pay for the work we’ve done up to the point you tell us. Your legal rights are not affected by anything in these terms.

10Confidentiality and your data

We’ll keep confidential anything you tell us that isn’t public, and we’ll only use it to do the work. This doesn’t apply to information that’s already public or that we’re legally required to share.

How we handle the details you give us when you send a brief is explained in our privacy policy. If we handle personal information on your behalf during a project, for example by managing your social media accounts, we’ll only use it to carry out the work and we’ll keep it secure. If you need a data processing agreement, ask us and we’ll put one in place.

11Results and responsibility

We’ll do the work with reasonable skill and care. We can’t promise particular results, such as followers, sales, leads, search rankings or ad performance, because they depend on things outside our control.

You approve everything before we publish or send it on your behalf. You’re responsible for the claims you make in your own marketing and for following the rules of the platforms you use. We’re not responsible for decisions made by those platforms, such as suspending an account or rejecting an ad.

12Liability

Nothing in these terms limits any liability that can’t be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Otherwise, our total liability to you for anything connected with a project is limited to the amount you paid us for that project. We’re not liable for lost profits, lost sales or other indirect losses.

If you’re a consumer, this section doesn’t take away your legal rights.

13Disputes and governing law

If something isn’t right, please email us first and we’ll do our best to sort it out.

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute. If you’re a consumer, this doesn’t affect any right you have to bring a claim where you live.

14Changes to these terms

We may update these terms from time to time. The version in force when you paid applies to your project. When we change them, we’ll update the date at the top of this page.